Shipping and Returns
Shipping Information
We want your pavementchic.com experience to be seamless from the moment you place your order. We partner with trusted carriers to ensure your package arrives safely and in style.
Order Processing
Orders are processed once payment is confirmed. You will receive an order confirmation email shortly after placing your order. A separate email with tracking details will be sent once your order has been dispatched.
Shipping Options
A variety of shipping methods are available at checkout. Choose the option that best suits your needs. All relevant terms and conditions will be displayed there.
Shipping Confirmation
To monitor the journey of your package, please use the tracking link provided in your dispatch email. For the most up-to-date status, refer directly to the carrier’s portal.
Shipping Restrictions
We currently ship to addresses within specified regions available at checkout. Some items, such as exclusive collaboration pieces or limited-edition merchandise, may be subject to additional shipping restrictions, which will be clearly noted on the product page.
Lost or Damaged Shipments
If your package appears to be lost in transit or arrives in damaged condition, please contact us immediately through our Contact Us page. We will guide you through the resolution process.
Returns and Exchanges
We believe you should love your purchase. If something isn’t perfect, we are here to help.
Return Window
Eligible items may be returned for a refund or exchange within the standard return period. The start of this period is calculated from the date your order is delivered.
Eligibility for Return
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached. Certain categories of goods are exempt from return, including final sale items and gift cards.
How to Initiate a Return
To begin the return process, please visit our Returns Portal. You will need your order number and the email address associated with the purchase. Once your request is submitted and approved, you will receive instructions on how and where to send your package.
Exchanges
If you wish to exchange an item for a different size or color, please indicate this when initiating your return through the portal. Exchanges are subject to stock availability.
Processing Your Return
Once your return is delivered to our facility, please allow time for inspection and processing. You will receive an email notification at every stage of the process. Refunds will be credited to the original method of payment.
International Returns
For orders shipped outside of the original country of purchase, return processes may vary. Please check the specific instructions provided with your international order or contact our customer service team for assistance.
Need Help?
Our customer service team is dedicated to assisting you. For any questions regarding your order, our policies, or our products, please visit our Help Center or fill out the inquiry form on our Contact Us page.
We strive to respond to all inquiries promptly.